Screen, battery and port repairs normally leave your data exactly where it is. But any repair carries a small risk, and some faults can get worse unexpectedly. A backup takes minutes and gives you peace of mind.
iPhone
- iCloud: go to Settings, tap your name, then iCloud and iCloud Backup, and tap Back Up Now
- Computer: connect to a Mac with Finder or a Windows PC with the Apple Devices app or iTunes, and choose back up
- Check photos are syncing to iCloud Photos or copy them to a computer
Android
- Google: open Settings and look for Backup under Google or System, then back up now
- Samsung phones can also back up with Samsung Cloud or Smart Switch on a computer
- Make sure Google Photos backup is switched on and finished
Things people forget
- WhatsApp chats have their own backup in WhatsApp settings
- Authenticator apps for two-factor sign-in may need their codes transferred
- Banking apps may need re-verifying after some repairs
- Notes, voice memos and files stored only in certain apps
Should you remove your passcode?
For many repairs you do not have to hand over your passcode. The business can test some functions without it. If a full test needs the phone unlocked, it should ask and explain why.
Explore relevant repair options
Browse the listed categories and contact a business to confirm support for your model and fault. Each business sets its own prices and repair terms.
Businesses listing these repair categories
These are the current listed providers; their inclusion does not confirm coverage for your location or availability for a specific fault.
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