Last updated: 25 August 2026
These terms explain how Wepairs provides diagnostics and repair services. They apply when you book online or leave a device with one of our stores. Your repair ticket, estimate or other written agreement may include additional details specific to your device.
About Wepairs
Wepairs repairs mobile phones, tablets, laptops and gaming consoles. You can contact us at support@gadcet.com or on 01708 922786 if you have a question about these terms or a repair.
Bookings and availability
An online booking reserves a time to bring your device to the selected store. It does not guarantee that a repair can be completed during that appointment. Repair feasibility depends on the fault, condition of the device and availability of a suitable part. Appointment availability is checked again when a booking is submitted.
Diagnosis, estimates and approval
We diagnose the reported fault and explain the proposed work before it begins. Online and initial quotations are based on the information available at the time. If inspection reveals additional damage, a different fault or a change in the work required, we will explain the revised cost before carrying out that additional work.
Your responsibility before repair
Please back up important data before handing over a device where possible. Remove unnecessary accessories and tell us about any known damage or previous repair. You must have authority to ask us to inspect and repair the device.
Device access and data
A technician may need to operate the device and access relevant settings to diagnose the fault, test the repair or complete an agreed data-recovery service. Repair can involve a risk of data loss, so a current backup is strongly recommended. Our use of customer information is explained in the Privacy Policy.
Price and payment
The price agreed for the repair is due when you collect the device unless the store agrees otherwise in writing. Current accepted payment methods are cash and credit or debit card. We will not display an unknown repair cost as £0; where a price cannot be confirmed in advance, the device will require diagnosis.
Repair warranty
Qualifying repairs are covered by the Wepairs 12-month repair warranty for the part fitted and the workmanship involved. The full scope, exclusions and claim process are set out on the Repair Warranty page.
Limits of the service
We cannot promise that every damaged device can be repaired or that data can always be recovered. Water-damage treatment and data recovery are assessment-led services for which an outcome cannot be guaranteed. We will explain this before work begins.
Your statutory rights
Nothing in these terms excludes or limits rights that cannot lawfully be excluded. This includes your rights under the Consumer Rights Act 2015, including the requirement for a service to be carried out with reasonable care and skill.
Questions or complaints
Please contact the store that handled the repair first so the team can inspect the device and try to resolve the issue. You can also contact support@gadcet.com or call 01708 922786.