Asked at the counter: “My PS5 turns on, the light is white, but the TV says no signal. Is the HDMI port broken?”
A damaged HDMI port is a real PS5 fault, but it is the last thing to rule out, not the first.
Repair Community · Gaming & Consoles
Asked at the counter: “My PS5 turns on, the light is white, but the TV says no signal.
1 reply
Work through the cheap causes first; most no-signal PS5s never need opening.
FREE, ONE-MINUTE CHECKS
• Check the TV is on the right input; the HDMI number printed by the socket must match the one selected on the TV.
• Reseat the HDMI cable at both ends. Then try a different HDMI cable and a different HDMI port on the TV.
• Connect the PS5 straight into the TV. Sony’s advice is to remove soundbars, switches and AV receivers from the chain while testing, because they cause a lot of blank screens.
• Try the PS5 on another TV if you can. If it works there, the problem is the TV, its input or its settings, not the console.
SAFE MODE AND VIDEO OUTPUT (no data is deleted)
If the console has been told to output a resolution the TV cannot show, the screen stays blank. Sony’s Safe Mode fixes that:
1) Turn the console off by holding the power button for three seconds; the light blinks, then goes off.
2) Press and hold the power button again and let go after the second beep: one beep when you press, another about seven seconds later.
3) Connect the controller with its USB cable and press the PS button.
4) Choose Change Video Output, then Change Resolution (or Change HDCP Mode). Sony says these “can be helpful when troubleshooting issues with blank screens.”
Only the Safe Mode options that mention rebuilding the database or resetting the console touch your data. Do not choose Reset PS5 unless you have accepted losing everything on it; Change Video Output is safe.
WHEN IT PROBABLY NEEDS A REPAIR BUSINESS
• The HDMI socket on the console is visibly damaged, loose, or the plug wobbles; a known-good cable and a second TV still show nothing.
• The console shows a picture briefly then loses it, or only works with the cable held.
• Anything involving the console’s own port is a board-level repair. Ask the business whether they replace the HDMI port itself and what they do about your data before agreeing.
Sources checked: PlayStation Support (UK): How to use Safe Mode on PS5 consoles and PS4 consoles; PlayStation Support: How to troubleshoot picture and sound issues with your PS5 console.