Asked at the counter more than any other question: “How do I know I’m not being overcharged, and what should I ask before I hand my phone over?”
A fair question, and a good business will not mind you asking any of these.
Repair Community · Ask a Repair Expert
Asked at the counter more than any other question: “How do I know I’m not being…
1 reply
Here is the short list we would want answered before leaving a device with anyone, including us.
BEFORE YOU AGREE
• What exactly is being replaced, and is it new, refurbished or taken from another device? For screens, ask which type (for example original, or a compatible LCD or OLED) because the price and the picture quality differ.
• Is the price you have been quoted the full price, including the part and the fitting, and can it change after they open the device? Ask them to tell you before doing any extra work.
• How long will it take, and will they call you if it changes?
• What warranty comes with the repair, in writing, and what does it exclude (usually accidental damage and water)?
• Is there a diagnosis fee if you decide not to go ahead?
YOUR DATA
• Ask whether the repair can affect your data. Screen and battery replacements normally do not; anything involving software, water damage or the main board might.
• Back up before you hand it over anyway, and take the SIM and memory card out if you can.
• You should not need to give anyone your passcode for most repairs. If they ask for it to test the screen or camera, you can set a temporary code and change it back afterwards.
YOUR RIGHTS
• In the UK, a repair service must be carried out with reasonable care and skill under the Consumer Rights Act 2015, and parts supplied must be of satisfactory quality. If a repair fails, go back to the business first.
• Get a receipt that names the device, the fault, the part and the price.
ON WEPAIRS
Every business on Wepairs sets its own prices and terms, and the price you see when comparing businesses is the one that business has set for that repair. Wepairs connects you with the business; the business does the repair. If a business does not answer these questions clearly, that is worth knowing before you hand anything over.
Sources checked: Consumer Rights Act 2015, services to be performed with reasonable care and skill (section 49) and goods to be of satisfactory quality (section 9).