When a PS5 will not read a disc, will not accept one, or makes grinding noises, the drive may be faulty. But software problems and dirty discs cause the same symptoms, so check those first.
Check the disc
- Try a different disc; if others work, the disc may be damaged
- Clean the disc with a soft cloth, wiping from the centre outwards
- Check the console is on a stable, level surface
Software checks
- Install the latest system software
- Restart the console completely rather than using rest mode
- In Safe Mode, use the option to clear cache and rebuild the database
Signs the drive is faulty
- Grinding, clicking or loud spinning noises
- Discs will not insert or will not eject
- No disc works, including new ones
- The fault started after the console was moved or knocked
Why drive repairs need care
On many PS5 models, the disc drive is paired to the console, so a replacement drive from another console will not simply work. Ask whether the business can repair the existing drive and what the options are before starting.
Further reading
Related repair pages
What the repair involves, what to ask and which listed businesses to contact. Each business sets its own prices and repair terms.
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